Careers

Avaiya Gems is a diamond house built around one idea: help people choose a ring they will still love in twenty years. We sell from our own catalogue, write our own guides, and answer customers ourselves. If you care about precise product knowledge and clear communication, we want to hear from you.

Open roles are listed below. Both are remote. Send a short note and your résumé to sales@avaiyagems.com. Use the job title as the email subject.

Diamond Client Advisor — United States

Location: Remote, United States
Type: Full-time
Reports to: Founder

Help US customers choose engagement rings from the Avaiya Gems catalogue. You will walk people through shape, metal, setting, and budget, then follow the order through to delivery.

What you will do

  • Reply to product questions by email with accurate details from the listing: diamond type, shape, metal, and any certificate on file.
  • Help customers compare two or three rings without overselling. If a field is empty on the product page, you do not invent a grade.
  • Guide ring size using our published chart and photos the customer sends.
  • Coordinate with fulfilment on ship dates, customs notes, and aftercare for US addresses.

What we look for

  • Based in the United States, with legal right to work there.
  • Clear written English and comfort on video calls.
  • Retail, jewellery, or high-consideration e-commerce experience is useful. We will train product knowledge.
  • Calm with people who are buying a once-in-a-decade piece.

Apply: sales@avaiyagems.com with subject “Diamond Client Advisor — United States”.

Client Care Specialist — Canada

Location: Remote, Canada (Toronto area welcome, not required)
Type: Full-time
Reports to: Founder

Own the Canadian customer path: questions before purchase, sizing, shipping into Canada, and care after the ring arrives.

What you will do

  • Answer Canadian customers on fit, hallmarks, metals, and jewellery care using Avaiya Gems’ own guides.
  • Track parcels into Canada, explain duties when they apply, and resolve delivery issues.
  • Handle exchanges and repairs with a written record of what was agreed.
  • Flag catalogue problems (missing photos, unclear titles) so listings stay honest.

What we look for

  • Based in Canada, with legal right to work there.
  • Clear written English. French is an asset, not a requirement.
  • Customer support or jewellery workshop coordination experience helps.
  • Organised notes. We keep a simple record of every size and ship promise.

Apply: sales@avaiyagems.com with subject “Client Care Specialist — Canada”.

How we hire

We read every application. If there is a fit, we will schedule a conversation, then a short written exercise that looks like a real customer email. We do not ask for unpaid design work or a video résumé.

Questions about a role: sales@avaiyagems.com.