Return Policy
Return Policy
Last updated: July 2026
Thank you for shopping with Avaiya Gems. We want you to feel confident before you order, so please review this policy carefully.
All sales are final
Because our jewelry and wellness pieces are carefully prepared for each order, we do not offer returns or exchanges for change of mind, sizing preferences, or buyer’s remorse.
We kindly ask that you double-check product details, sizing, and personalization options before completing your purchase. If you have any questions, our team is happy to help before you buy — email us at sales@avaiyagems.com.
Damaged or incorrect items
If your order arrives damaged in transit or we sent the wrong item, please contact us within 7 days of delivery at sales@avaiyagems.com with your order number and clear photos. We will work with you promptly to make it right.
Personalized items
Custom or engraved pieces are made especially for you and cannot be returned or modified after purchase.
Questions before you order
We’re here to help you choose the right piece with confidence. Reach out anytime — we’d rather help you before checkout than leave you unsure after.